At QIANJINGXIANG NETWORK TECHNOLOGY CO., LIMITED, we strive to provide our customers with high-quality shoes and excellent service. If for any reason you are not satisfied with your purchase, we offer a straightforward returns process to ensure your satisfaction.

Please review our returns policy below:

1. Return Eligibility

We accept returns on unworn, undamaged, and unused products within 30 days from the date of purchase. All returned items must be in their original condition, including any tags, packaging, and accessories. Shoes must be free from wear and scuff marks.

2. How to Return an Item

To initiate a return, please follow these steps:

• Contact our customer service team at [email protected] with your order number and the item(s) you wish to return.
• Once we confirm your return request, we will provide you with return instructions and a return authorization number (RAN) to include in your return package.
• Ship the item(s) back to us using a traceable shipping method. Please ensure that the package is securely wrapped to prevent any damage during transit.

3. Return Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

4. Refunds

Once we receive the returned item(s) and inspect their condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to appear on your account, depending on your payment provider.

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired product.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected]. We will arrange for a return and provide a replacement or a full refund at no extra cost to you.

7. Non-Returnable Items

The following items are not eligible for return:

• Items purchased through promotions or sales marked as non-returnable
• Worn or used shoes that are no longer in their original condition
• Custom or personalized items (if applicable)

8. Customer Service

If you have any questions or concerns regarding our returns policy or need assistance with a return, please don’t hesitate to contact us at [email protected]. Our customer service team will be happy to assist you.

We appreciate your business and thank you for shopping with QIANJINGXIANG NETWORK TECHNOLOGY CO., LIMITED! We hope to serve you again soon.